How long do orders take to complete?
Orders are generally
fulfilled within two weeks (please add three weeks for custom finish
and eight weeks for built-to-specs) upon receipt of a written PO and
What is your return policy?
The Brighton Collection has a “NO RETURNS POLICY”. Returns will not be accepted or exchanged for any reason.
What methods of shipping can be used?
As a courtesy, we are able to pack your goods and ship the goods on
your behalf. Unless stated otherwise, all goods that we ship are sent
via UPS Ground. Your order will be double-checked and shipped complete
and in good condition. The ownership of the goods passes on from us to
you when the goods leave our warehouse door. We assume no liability for
losses or damage during transit or during unpacking. Please include the stated shipping cost with your payment if you choose this shipping option.
If you prefer to ship another way, we can provide you with a list of
truckers who will inspect, pack and pick up the goods. Packing,
shipping and insurance arrangements must be made directly with the
truckers. The ownership of the goods passes from us to you at the time
the goods are picked up from our warehouse in Fairfield, NJ. We are not
responsible once the goods leave our warehouse door. If you choose to
make your own shipping arrangements, the shipping cost on the
invoice/memo does not apply.
What accessories will be included with my order?
Collection does not supply GEM boxes, French Hooks or any other
installation accessories. Unless specifically stated on our
memo/invoice, the fixtures are not shipped with a UL label or a ground
wire. Please note that some fixtures require design modification and/or
special installation for UL purposes.Is there an upcharge for UL?
Yes there is an additional charge for UL. This charge depends on the fixture. Please call for more information.